Customer Service Representative

Customer Service Representative – Shipping and Logistics Account
Eastwood, Quezon City | Onsite
Metacom Careers
About the Role
Metacom Careers is currently looking for Customer Service Representatives to join our Shipping and Logistics account in Eastwood. This is a great opportunity for graduates of Finance, Accounting, or Marketing who want to start or grow their career in the BPO industry. You will be supporting customers with shipment-related concerns and ensuring a smooth delivery experience.
What You'll Do
• Respond to customer inquiries regarding shipments, delivery timelines, and logistics services
• Help customers track packages and provide real-time status updates
• Resolve delivery issues and coordinate with the appropriate teams when needed
• Accurately log customer interactions in the system
• Provide clear and professional assistance to ensure customer satisfaction
Work Setup and Training
• Onsite work arrangement in Eastwood, Quezon Ci...