Customer Service Representative

About the role

We are seeking a Customer Service Representative to join our team at Nityo Infotech Services Philippines Inc. This is a full-time, hybrid role based in Quezon City, Metro Manila. As a Customer Service Representative, you will be the primary point of contact for our customers, providing high-quality support and ensuring their satisfaction.

What you'll be doing

1. Responding to customer inquiries and requests via phone, email, and chat
2. Resolving customer issues in a timely and efficient manner
3. Documenting customer interactions and maintaining accurate records
4. Identifying opportunities to improve customer service processes and procedures
5. Collaborating with other teams to ensure a seamless customer experience
6. Adhering to company policies and procedures to provide consistent and reliable service

What we're looking for

1. 1-2 years of experience in a customer service or call centre ...