Customer Service Representative

About the role

Are you passionate about delivering exceptional customer service? Sagility is seeking enthusiastic Customer Service Representatives to join our growing team in Quezon City. This is an exciting entry-level opportunity where you can develop your customer service skills and kickstart your career in a supportive and dynamic environment. As a full-time Customer Service Representative, you will be responsible for providing high-quality assistance to our valued customers across a variety of communication channels.

What you'll be doing

1. Handling inbound customer inquiries and requests via phone, email, chat, and other digital channels
2. Listening attentively to understand customer needs and concerns, and providing prompt, accurate, and empathetic solutions
3. Maintaining detailed records of customer interactions and following up as needed
4. Identifying opportunities to enhance the customer experience and providing feedback to hel...