Customer Service Representative

About the role

We are seeking enthusiastic and driven Customer Service Representatives to join our dynamic team at Sagility Philippines B.V. Branch Office. This is a full-time role based in Quezon City, Metro Manila, where you will be the first point of contact for our customers, delivering exceptional service and support.

As a Customer Service Representative, you will play a crucial role in ensuring our customers' needs are met efficiently and effectively. No prior experience is required - we welcome applications from recent college graduates who are eager to kick-start their careers in customer service.

What you'll be doing

1. Fielding inbound calls from customers and responding to their queries and concerns in a professional and courteous manner
2. Accurately documenting customer interactions and following up on any outstanding issues
3. Providing product and service information to customers, and guiding them through troubleshooting s...