Customer Service Representative

Customer Service Representative

DUTIES and RESPONSIBILITIES:

• Handle all calls with courtesy and professionalism

• Handle customer inquiries in a timely, professional manner

• Take inbound calls for customers to handle orders, prayers, donations, etc.

• Retention and winning back of dissatisfied customers

• Assist elderly customers, develop solutions to solve customer needs especially with their orders and other requests

• Research required information using available resources: Knowledge-based books and speakers, scriptures, magazines, bible, etc.

QUALIFICATIONS:

• At least a high school graduate
• Must possess excellent English communication skills (In both spoken and written communication, with ability for free flow speech)
• Ability to work in a fast-paced environment and handle customer issues efficiently
• Strong problem-solving skills and a positive attitude <...