Customer Service Representative

UnifyCX is looking for an extraordinary Customer Service Representative to join our motivated and ambitious team.

What Will You Do?

We are looking for a proactive and results-oriented Customer Service Representative to join our team. In this critical role, you will focus on retaining and strengthening relationships with our valued customers by addressing their concerns, identifying solutions, and promoting service loyalty. By understanding customer needs and delivering personalized solutions, you will play a vital role in reducing churn and fostering long-term customer satisfaction.

• Handle inbound calls to assist customers in need of roadside services, such as towing, flat tire changes, jump-starts, and fuel delivery.
• Quickly assess customer needs, troubleshoot problems, and dispatch appropriate roadside assistance services.
• Assist customers with roadside-related claims, ensuring accurate documentation and follow-up.
• Provide infor...