Customer Service Representative (Remote)

We're hiring!
**CUSTOMER CARE AMBASSADOR**- At Supportzebra, we value the role of a Bilingual Customer Care Ambassador as a crucial part of our team.As a fluent English and Spanish speaker, you'll be the first point of contact for our Spanish-speaking clients, handling their inquiries, resolving concerns, and providing guidance on HR solutions.Your proactive communication and problem-solving skills will be instrumental in ensuring client satisfaction.If you're ready to take on this vital role, we want you on our team!
_**Responsibilities**:- Assist with benefits enrollment, temporary ID cards, and 401k matters.
- Provide login assistance for various technology platforms.
- Address payroll concerns, including direct deposit, PTO, W2/W4, and payroll deductions.
- Handle HR grievances and escalate as needed.
- Build strong relationships with clients, fostering trust and loyalty.
**Preferred Qualifications**:- Good communication skills (verbal, listening, and...