Customer Service Representative

**What you will do**:
- Interact with customers to address their concerns, answer their questions and assist them with their needs.
- Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer at the agreed place and time
**How you will do it**:
- Monitor the customer backorders in conjunction with Customer, Warehouse, Supply & Demand, Purchase and Forwarder.
- Maintenance of planned shipping days (delays, customer requests, etc)
- Handle customer questions on deliveries, delays, problems, etc.
- Handle customer questions effectively and in a service-oriented manner
- Inform customers about changed delivery times and equivalent products
- Prepare product and customer reports by gathering data collected during customer interactions
- Participate in risk management, which includes the identification of failure modes, hazards and environmental aspects, their respective assessment and the definition and im...