Customer Service Representative

Key responsibilities
• Communication with customers in written and via phone with defined SLA (response time) and quality standards
• Keeping records of customer´s interaction and contacts
• Researching required information using internal systems and resources
• Communication and coordination with CS Team members, internal departments, and GB offices
• Following-up in customer inquiries not immediately resolved
• Identifying and escalating priority issues
• Recommending process improvements
• Duties and responsibilities can be changed after arrangement
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• Principal accountably
• Providing customers with correct and complete information
• Ensuring maintaining of KPIs and SLAs
• Ensuring the contact logging software is correctly used to allow reports and analysis
• Maintaining internal rules
Qualifications
• Secondary education degree or University degree (Bc/MA)
• Fluent knowledge of English (intermediate / upper-i...