Customer Service Representative

Key Accountabilities

• Maintaining empathetic and professional front with the customers.
• Answering support calls, emails, support tickets.
• Providing instant troubleshooting via live chat tool.
• Helping customers complete online payments.
• Acknowledging customer complaints.
• Solving customer complaints.
• Process different documents like applications, forms, and custom requests.
• Constant communication with colleagues from various departments to offer efficient customer service.
• Providing feedback on customer service efficiency process.
• Ensuring complete customer satisfaction.
• Providing professional customer service experience.
• Customizing individual customer journey.

• Keeping records of customer communication, complaints, transaction and more.

• Grade 12/ or equivalent

• National Diploma in supply chain or similar
• PRMS system experienc...