Customer Service Representative

Remote Customer Service | Call Center | Insurance | English required

100% Remote – COLOMBIA

Full-time

About the Role

We are hiring a Customer Service Representative / Call Center Specialist to support policyholders within the insurance industry. This fully remote role focuses on delivering high-quality customer support, assisting clients and agents, and managing inbound service requests in a fast-paced call center environment.

Ideal for professionals with call center, customer support, or insurance customer service experience.

Key Responsibilities

• Handle inbound customer service calls professionally and efficiently
• Assist policyholders, agents, and consultants with insurance-related inquiries
• Process requests via phone, email, mail, and other communication channels
• Explain policy benefits, provisions, and available options clearly
• Support customer retention through effective service and problem...