Customer Service Representative

Description
Our client is seeking a friendly and detail-oriented Customer Service Representative to provide exceptional support to customers and help maintain strong client relationships. This role is responsible for handling inquiries, resolving issues, processing orders, and ensuring a positive customer experience.


Key Responsibilities:

+ Respond to customer inquiries via phone, email, and chat in a professional and timely manner

+ Resolve customer concerns and escalate complex issues as needed

+ Process orders, returns, account updates, and service requests

+ Maintain accurate customer records and document interactions in company systems

+ Provide product, service, and policy information to customers

+ Collaborate with internal teams to ensure timely issue resolution

+ Follow up with customers to confirm satisfaction and ensure completion of requests

+ Support additional administrative or oper...