Customer Service Representative

Description We are looking for a Customer Service Representative for a Contract position based in San Francisco, California. In this role, you will engage directly with business owners through a high volume of conversations, uncover meaningful trends, and turn those insights into clear documentation that supports service quality and AI-driven process improvement. This opportunity is ideal for someone who communicates with confidence, stays composed in fast-moving environments, and enjoys blending customer interaction with analytical thinking.

Responsibilities:
• Handle a steady stream of inbound and outbound conversations with business owners, gathering accurate information while maintaining a detail-focused and calm customer experience.
• Ask thoughtful questions that uncover customer needs, surface relevant business details, and support strong performance against service and outreach goals.
• Recognize recurring themes, unusual situations, and service gaps across ca...