Customer Service Representative

CUSTOMER SERVICES REPRESENTATIVE
JOB PROFILE SUMMARY
Handles customer interactions (email, telephone, etc.), providing outstanding customer service. Is knowledgeable in a limited number of Commercial products, or products of low complexity. By using job knowledge and the information available, makes every effort to answer the customer's question/solve the problem. Educates the customer about Banking products and services.
JOB DESCRIPTION
1. GENERAL FUNCTION:
•Handles customer interactions (email, telephone, etc.), providing outstanding customer service.
•By using job knowledge and the information available, makes every effort to answer the customer's question/solve the problem. Educates the customer about US Banking products and services.
•Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined.
•Accountable for always doing the right thing for customers and col...