Customer Service Representative

About Albea & the Product line that is recruiting
Albéa is a global leader in beauty, personal care, oral care, pharmaceutical and food packaging. Our site, Albéa Querétaro is specialized in Laminate Tubes for Oral Care, Hair Care, Cosmetics & Phamaceutical Markets.

Scope
• Sales: Manage of 14 mio demand / Month
• Customers: 8
• Reports to Supply Cahin Manager

Main activities
* Manage customer service efforts to insure appropriate levels of customer responsiveness.
• Manage and ensure accuracy of data in SAP to show customer requirements & promises on SAP, including new project development.
• Participate in/identify continuous improvement projects to further our Lean to Win execution.
• Oversee liability negotiation processes to achieve inventory control goals.
• Convert corporate initiatives into language & priorities for local supply chain execution.
• Assure proactive actions in case of crisis.
• M...