Customer Service Representative

Role: Customer Service Executive - English Speaker
Location: UOA Business Park 1, Shah Alam, Malaysia Job Description
Key Responsibilities & Role Scope
Handle pre-online booking enquiries, post-online booking enquiries, and general enquiries
Provide escalation support and manage booking amendments/cancellations
Manage flight reservation, ticketing, services, and refunds
Handle fully inbound calls, email communication with internal departments, and occasional outbound calls
Ensure accurate information delivery and exceed customer service expectations
Maintain good communication and cooperation with relevant departments
Work in a team to achieve required KPI and SLA targets
Rotational night shift only (20 hours x 7 days operation)
Support Region: USA, Europe, UK, Ireland
Minimum 50 calls per day Requirements
Minimum SPM qualification or above
English proficiency at B2 level (Upper-Intermediate) is required
Strong communication and customer ser...