Customer Service Representative – Shopify Store

Key Responsibilities

Customer Support & Order Management

• Respond promptly to customer inquiries via email, live chat, and (as needed) phone, with a focus on order-related questions.
• Assist customers with placing orders, tracking shipments, handling returns/exchanges, and resolving product issues.
• Manage order status updates, cancellations, and refund processing using Shopify and integrated tools (e.g., COMMSLAYER, ShipStation, etc.).
• Ensure all interactions are logged in the customer support system and categorized accurately for reporting.

Product & Platform Support

• Provide accurate and up-to-date information about TalkTools products, usage guidelines, and compatibility.
• Troubleshoot customer-reported issues related to digital downloads, bundles, or incomplete orders.
• Coordinate with fulfillment partners on shipping delays, damaged packages, or inventory problems.

Customer Experie...