Customer Service Representative - START ASAP!

Specific Duties And Responsibilities

The following are the specific duties and responsibilities of the Customer Service Representative.

• Answering calls and responding to customer complaints.


• Accessing customer accounts and policy schedules.


• Providing customers with detailed information about policies and products.


• Recommending available products.


• Adhere to provided scripts and FAQ responses.


• Learning and understanding company insurance products.


• Forwarding customers to sales agents when a policy needs to be initiated or upgraded.


• Typing up complaint reports.


• Managing the customer complaint database.

Requirements

• Excellent communicator, both oral and written


• Strong problem solving and communication skills


• Strong analytical skills to investigate...