Customer Service Representative

+ Ensure excellent customer service throughout company processes to maintain high customer satisfaction
+ Act as a key liaison between customers and internal departments (Sales, Production, Logistics)
+ Serve as the first point of contact for customers, handling daily business-related inquiries
+ Respond to product- and order-related questions, providing information on products, delivery times, and technical details
+ Handle administrative tasks, including order entry in Oracle and support with weekly reporting and analysis
+ Participate in relevant trade shows
+ Fluency in English and French (any other language would be an advantage)
+ Knowledge in MS Office programs (Outlook, Word, Excel and PowerPoint)
+ An extroverted, initiative, collaborative personality, who is able to prioritize and complete tasks in a timely manner
+ Outstanding relationship building skills and commercial flair
+ Accuracy and efficiency in administrative tasks
+ Commercial back...