Customer Service Representative

3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas. Here, you can apply your talent in bold ways that matter.



**Job Description:**



Responsibilities:



•Acts as the primary liaison between 3M and customers, overseeing the entire order process from entry to delivery.



•Handles order entry, status updates, product inquiries, complaints, pricing, shipping, and inventory issues.



•Communicates clearly and professionally with both external customers and internal 3M personnel via telephone, chat, and written correspondence.



•Manages worklists, raises internal tickets for order management issues, and systematically solves problems related to material information records and master data.



•Educates custom...