Customer Service Representative

Work Location: McKinley Hills, Taguig City
Work Setup: Onsite

Position Summary

The Patient Experience Specialist's core role is to be the frontline support for our patients and ensure that every interaction results in an excellent experience for both our current and potential patients. The Patient Experience Specialist handles both inbound and outbound communications via phone and ticketing system and provides daily team support to ensure smooth flow of inquiries and complaints within the clinical and operational teams.

Additional tasks beyond the core role may be allocated to support the overall function of the Team.

Key Responsibilities

Patient Service

• Inbound and outbound customer enquiries at volume- acting as a central point of contact for our patients both via phone and email.
• Identifying the patient's needs- clarifying information, assisting with requests for resources as well as assisting them in taking the appropr...