Customer Service Representative

Responsibilities

• Answer customer inquiries via phone, email, or chat
• Resolve complaints and provide effective solutions
• Process orders, payments, and refunds
• Assist with product and service support
• Maintain accurate customer records in the system
• Communicate clearly and follow company guidelines
• Coordinate with other teams for issue resolution
• Meet performance and quality metrics
• Gather and relay customer feedback

Requirements & Benefits of ALORICA PH

• Work Onsite with a professional & supportive team
• Competitive Salary Packages + Incentives
• NO BPO experience needed Well train you
• Open for Fresh Grads, SHS/HS Grads, College Undergrads, Vocational Grads YOU are welcome
• 20% Night Differential
• Paid Training & Incentives
• HMO & Government Benefits
• 13th Month Pay
• Vacation Leave / Personal Time Off Paid