Customer Service Representative

Job Summary

The L1 Specialist - Medical Information is responsible for providing premier customer service on inquiries, explaining client products, and handling complaints in English and other languages in a prompt, courteous, clear and concise manner. At minimum, this position handles one brand, line of business, or contact type based upon the needs and structure of the client

Principal Responsibilities: (Essential Function)

• Include all or majority of the following below. Other duties may be assigned.

• Confers with internal and/or external customers in order to provide information about Pharmaceutical and

• Consumer health products and/or services such as processing customer requests, orders, obtaining details of complaints over the phone, by email, live chat, social media or other method of communication;

• Organize and utilize all support resources provided including emails, documentation, contact lists, e...