Customer Service Representative

Open Role: Customer Service Representative (CSR)

• Day 1 HMO benefits w/ 3 FREE Dependents
• Group Life Insurance for Employee
• 5,000 Medicine Reimbursement for employee.
• 15% night differential pay
• SL is convertible into CASH

Requirements

i. Minimum of 1 year Customer Service Representative experience (Advantage Only)

ii. Total of 2 years BPO experience (Advantage only)

iii. Must be amenable for 100% work onsite in Taguig & Night Shift schedule

iii. Good communication Skills

Role, Purpose, and Scope

To provide information to their customer regarding their queries and resolve the end customer issues as per defined SLA , Able to work independently and efficiently to meet SLA, Able to comprehend the request of the customer and meet the quality standard

Major Responsibilities

• Responds to telephone inquiries and complaints using standard scripts and procedures
• Ga...