Customer Service Representative

Customer Service Representative

Experience Required: Minimum 1+ Years
Industry Experience: Property / Real Estate (Preferred)

Role Overview

We are looking for a customer-focused and proactive Customer Service Representative with at least 1 year of experience in handling customer enquiries and resolving concerns efficiently. Experience within the property or real estate industry is an advantage but not mandatory.

The ideal candidate is organised, empathetic, solution-oriented, and confident in managing client communications across multiple channels.

Key Responsibilities

• Respond to customer enquiries via phone, email, chat, and CRM systems
• Address tenant, landlord, buyer, or property-related enquiries (if applicable)
• Resolve customer concerns and complaints in a timely and professional manner
• Coordinate with internal teams (leasing, property management, finance, maintenanc...