Customer Service Representative

JOB DESCRIPTION:

The Customer Service Representative is responsible for handling inbound calls from retail stores, creating and managing work orders, coordinating with vendors, and ensuring timely resolution of maintenance and repair concerns. This role requires strict adherence to call handling processes, accurate documentation, and collaboration with cross-functional teams. The representative also produces operational reports and contributes to shared best practices across Manila groups.

JOB FOCUS:

• Intake calls from retail stores following established call flows
• Engage callers professionally and document issues clearly
• Create and manage work orders in Corrigo for repairs and maintenance
• Follow up with service providers to ensure timely resolution
• Generate operational reports (daily, weekly, monthly) on team performance
• Collaborate with Manila groups (e.g., Real Est...