Customer Service Representative

About the Role

Are you detail-oriented and process-driven? Join our team as a Renewals Specialist, managing a high volume of contract renewals for our valued customers. This in-office role is based in Bonifacio Global City (BGC), Taguig- a modern, master-planned business district in Metro Manila known for its vibrant atmosphere, world-class amenities, and dynamic corporate environment. You'll ensure seamless, timely contract renewals and support our global operations on Eastern Time.

What You'll Do

• Manage and process contract renewals (under $2,700) totaling approximately $2M in annual recurring revenue.
• Follow established renewal procedures to ensure contracts are completed on schedule.
• Communicate with customers via email to confirm renewals and resolve basic inquiries.
• Use Salesforce for tracking, record-keeping, and forecasting renewals.
• Identify and escalate any renewal risks.
• Process invoices, e-signatures,...