Customer Service Representative

Thermo Fisher Scientific

Full time Taiwan, Taipei City Information and Record Clerks

Posted:

February 24, 2026

Location:

Taiwan, Taipei City, Taiwan

Job Description

Serve as the primary point of contact for customers, channel partners, and internal teams via phone, email, or meetings. Act as an account manager by providing proactive updates on any changes or delays and offering alternative solutions when needed.
Respond promptly and effectively to customer inquiries, including quotations, orders, product availability, pricing, delivery, billing, returns/replacements, complaints, and other documentation requests (, proof of delivery).
Prepare and process all necessary documentation to ensure timely and accurate order completion.
Collaborate closely with cross-functional teams such as Supply Chain, Warehouse, and Logistics to meet customer expectations. Coordinate with Finance on Accounts Receivable (AR) and Accounts Payable (AP) matters when required.
Achieve operational excellence by meeting Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).
Ensure all order and documentation ...
                

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Job Overview

Job Type: Full time

Location: Taiwan, Taiwan

Posted: February 24, 2026

Deadline: April 05, 2026