Customer Service Representative Team Lead - 3Pl Logistics

Are you a natural leader with a passion for logistics and customer success?
Join EP Logistics, a growing third-party logistics provider, and help us deliver exceptional service to our clients across the supply chain.As our Customer Service Team Lead, you'll manage and support a team of representatives, resolve service issues, and collaborate with operations to make sure shipments run smoothly and clients stay happy.
**What You'll Do**- Lead and coach a team of Customer Service Reps handling daily logistics operations.
- Be the go-to person for escalated customer issues—analyze, solve, and follow up.
- Monitor team KPIs, track service performance, and drive continuous improvement.
- Ensure timely order processing, issue resolution, and strong customer communication.
- Coordinate with internal teams (warehouse, transportation, billing) to fulfill client needs.
- Train new team members and support process consistency across the team.
- Join or lead custo...