Customer Service Representative - Technical Support

Customer Service Representative - Technical Support (Remote)

Base pay range: CA$21.00/hr – CA$24.00/hr

BIS Safety Software is a fast‑paced, high‑growth organization providing leading software for the safety industry. We are expanding our team and looking to add a positive, upbeat team member who cares deeply about delivering amazing customer service.

About the Role

You’ll be stepping into an existing role focused on providing outstanding customer service that includes software support for our users, ongoing training and support for system administrators, and technical support for our resellers. Essentially, you will be the first point of contact when a user needs technical assistance.

This position requires consistent availability during afternoon and evening hours: 2:00 PM – 10:30 PM EST, Monday through Thursday, with an additional day shift on either Saturday or Sunday.

Qualifications

• Minimum 2 years experience...