Customer Service Representative - Tier 1

Company Name: TotalRCM Solutions Private Limited

Job Description: Customer Service Representative

Position: Customer Service Representative (Tier 1 Loan Pre-Qualification)

Location: Bangalore (HSR Layout, Sector 1)

Type: Full-Time In Office

Overview: We are seeking a detail-oriented and customer-focused Customer Service Representative to join our financial services team. In this role, you will assist potential clients online and over the phone by pre-qualifying them for a loan and transferring successful applicants for loan funding to the appropriate department. Your primary goal will be to provide excellent service, assess customer eligibility, and efficiently guide them through the loan prequalification process.

Key Responsibilities:

• Customer E...