Customer Service Representative

Customer Service Representative
Apply now »

Date:Jun 15, 2026

Location: Tokyo, Tokyo, JP, 104-0033

Company: W. R. Grace & Co.
Job Description

Grace is seeking a Customer Service Representative to join our Supply Chain Customer Service team! This role reports to Director, Global Process Owner, Customer Service and will be based in Tokyo.

This role will oversee order management, customer service, and sales operations support, ensuring accurate processing and coordination with stakeholders.


Responsibilities


+ Order Management & Customer Service
+ + Manage customer orders, invoices, and inquiries within a 48-hour SLA, ensuring accuracy and timely acknowledgment

+ Identify and resolve order discrepancies, delays, damages, and risks through coordination with Sales and customers

+ Validate product availability, packaging requirements, and Letter of Credit compliance

+ Monitor shipm...