Customer Service Representative Travel Retail - Hybrid

Customer Service Representative Travel Retail - Hybrid



Location: Barcelona, Spain



The Customer Service Representative is the first point of contact for customers across multiple markets, delivering exceptional service and resolving inquiries efficiently. This role involves handling a wide range of complex customer issues, delivering exceptional service and resolving enquiries efficiently, whilst working collaboratively with Supply Chain teams.



**Core responsibilities:**



+ First level Customer and Commercial care and support, in local language, responding promptly and professionally to customer enquiries via multiple communication channels, providing information and resolving complex issues, as required.

+ Lead the resolution of escalated issues, troubleshoot complex problems and provide innovative solutions to customers.

+ Order management of all order types to invoice for customer groups, ens...