Customer Service Representative – Travel Account

EXL Service, also known as Exlservice Holdings, is a global analytics and digital solutions company founded in 1999. The company specializes in providing consulting, digital transformation services, and business process management (BPM) outsourcing, serving industries such as insurance, healthcare, banking, and media.

Roles and Responsibilities:

• As a Travel Counselor, you will answer call and inquiries of customers in accordance with standard policies and procedure.
• Making changes to existing reservations (ticket reissuance & cancellations)
  Providing support on any existing online bookings – air, hotel, car, rail & non-GDS changes & cancellations
• Utilization of Sabre/Apollo GDS systems & other assigned tools required when completing PNR changes.
• Making outbound calls to vendors and customers as required
  Creating new PNRs for fresh bookings

Job Qualifications:

• At least senior high school graduate
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