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Customer Service Representative Travel Retail - Hybrid

Coty
Full-time Barcelona, Catalunya Information and Record Clerks
Posted:
March 02, 2026
Location:
Barcelona, Catalunya, Spain

Job Description


Location: Barcelona, Spain


The Customer Service Representative is the first point of contact for customers across multiple markets, delivering exceptional service and resolving inquiries efficiently. This role involves handling a wide range of complex customer issues, delivering exceptional service and resolving enquiries efficiently, whilst working collaboratively with Supply Chain teams.

Core responsibilities:

  • First level Customer and Commercial care and support, in local language, responding promptly and professionally to customer enquiries via multiple communication channels, providing information and resolving complex issues, as required.

  • Lead the resolution of escalated issues, troubleshoot complex problems and provide innovative solutions to customers.

  • Order management of all order types to invoice for customer groups, ensuring invoices are stored appropriately.

  • Synchronize daily operations with Planning...

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    Job Overview

    Job Type: Full-time
    Location: Barcelona, Spain
    Posted: March 02, 2026
    Deadline: April 11, 2026