Customer Service Representative US

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Overview

The Customer Care Representative ensures that customers are provided best in class customer support, representing a seamless customer experience, with a focus on proactive customer communication and 'white glove' service to delight our customers. Key focus will be promptly entering incoming purchase orders and supporting sales representatives. Additionally, they will follow up on deliveries and inventories, and respond to customers within the service agreements. Work under the guidelines established for the region or Business Unit and actively participate in the search for process improvement in conjunction with the Customer Care Lead and Customer Care Manager.

Responsibilities

• Promptly enter purchase orders to meet or exceed the agreed to service levels.
• Partner with Customer Care Leads to guarantee Achievement of servi...