Customer Service Representative

Primarily Roles & Responsibilities
+ Supporting our local teams as well as customers in the EMEA region. Focus in German market
+ Follow up on outstanding queries and customer call backs.
+ Keep and maintain consistent and accurate records in the database following customer contact
+ Handle all general and order specific customer enquiries within the account base, ensuring accuracy and orders shipped on time.
+ Liaising with international procurement team to ensure accurate lead times and delivery schedules are communicated to customers.
+ Maintain a high level of inter departmental and customer / supplier communication.
+ Provide administrative support to Sales team as required
+ Backlog control, solve complex logistics issues & queries.
+ Order creation
+ Support export compliance and documentation
+ Any other function as deemed necessary by the Management Team




Skills, Knowledge, Abilities
+ Near native fluency in Engl...