Customer Service Representative

Here's what you'll be doing....

You’ll respond to customer inquiries; collaborate with team members, and other staff in the credit department, client services, warehouse and other departments to ensure seamless transactions for our customers.

Key Responsibilities include:

• Receive and process by data entry transactions such as purchase orders, order returns, adjustments and order cancellations (training to be provided)
• Process of orders received by phone, mail, fax, and e-mail
• Respond to customer orders with acknowledgement in the medium the order was received
• Collaborate closely with the credit department, warehouse, and other departmental staff
• Respond to customer, publisher and stakeholder inquiries in a timely manner
• Communicate clearly and effectively via emails and phone calls with any and all parties
• Follow up on purchase orders, lost shipments and claims as necessary
• Complete all necessary pap...