Customer Service Representative - Work From Home

About the Opportunity We're looking for driven, people-focused individuals who want to grow within a stable, well-supported organization. In this role, you'll connect directly with union members and their families to help them better understand benefit programs designed to support their financial security. This is a fully remote position, with all responsibilities conducted through virtual meetings and phone communication. It offers flexibility while allowing you to strengthen your communication skills and build valuable professional experience in a structured environment. Core Responsibilities Connect with members through inbound and outbound calls Schedule and lead virtual appointments to review benefit options Present program details clearly and professionally through online meetings Assist members with straightforward enrollment and application steps Maintain accurate records and document all client interactions Follow up to ensure a smooth, positive member experience Participate i...