Customer Service Representative

Sim Local is one of the world’s largest mobile connectivity providers in the travel sector and the global leader in travel SIM and eSIM retail.

Role

We’re hiring a Customer Support Specialist to join our remote support team. You’ll handle customer conversations across chat, WhatsApp, and email, uphold high service standards, and help us deliver a best-in-class experience for travellers.

Schedule

• 5 shifts per week with 2 days off
• Weekend and bank-holiday availability required (rota basis)

Responsibilities

• Manage customer enquiries via Zendesk (chat, WhatsApp, email)
• Resolve issues, handle complaints, and follow through to closure
• Juggle multiple simultaneous conversations with accuracy and pace
• Meet or exceed KPIs (e.g. CSAT, first response time, resolution time)
• Partner closely with Retail, Operations, Sales, and external stakeholders

Qualifications ...