Customer Service Representative

**Responsibilities**:
Responsible for perfect order fulfillment within the order-to-cash process to ensure customer satisfaction Order-to-cash may include pricing administration, order entry, customer service/problem resolution, billing coordination, collections and master data maintenance, complaint handling
**Key **Activities**, **Respons**i**bilities**, Account**a**bilities**:
- Process billing or quality related order adjustments (e.g. returns, credit/debit notes)
- Maintain order fulfillment duties within the order-to-cash process, covering specified client portfolio
- Track and maintain daily communications of cases
- Daily monitoring and management of orders in Order Cockpit Dashboard to ensure that orders are progressing as expected
- Prioritize and manage urgent escalations and provide timely and effective solutions to customers
- Create/maintain customer master data information & customer shipping instructions
- Manage customer complaint...