Job Description
Responsible for coordinating, order handling, processing, and monitoring of customer order.
Respond promptly to customer enquiries
Handle and resolve customer complaints
Organize workflow to meet customer timeframes
Assist in incoming calls or enquiries on problem / complaints
Perform customer verifications
Communicate and coordinate with internal departments
Provide feedback on the efficiency of the customer services process
Ensure all technician receive Work Order from CBRE & Petron.
Create Work Order in DIMO system.
Close job in MyWork System.
Email for Escalation, Joint Visit, Cancel Work Order to CBRE & Petron.
Received CMR from technician Central region and do filling.
Prepare & submit Complete Not Bill (CNB) Billing to Finance every month.
Prepare CBRE Lump Sum part and ad-hoc document from CBRE approval.
Perform other duties as assigned by the supervisor...
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