Customer Service Senior Manager

At Discount Forklift, we move fast, solve real problems, and take pride in delivering a great customer experience.
We're looking for a Customer Success Senior Manager who can:
Take ownership of high-volume customer operations
Lead a small, high-performing team
Handle escalations with confidence and professionalism
Build smarter processes (and automate what shouldn't be manual)
This isn't a sit-back-and-manage role - it's for someone who leads from the front, keeps things moving, and makes things better every day.

KEY RESPONSIBILITIES:
Customer Operations & Escalations
• Own and manage all inbound customer success tickets across Denver, Dallas-Fort Worth, Las Vegas, and Phoenix markets
• Triage, prioritize, and resolve elevated or complex customer concerns with professionalism and a sense of urgency
• Serve as the primary escalation point for issues beyond frontline resolution, including post-sale concerns, delivery issues, an...