Customer Service Senior Manager

02623 Citibank Europe plc

Full time Dublin, Dublin Advertising, Marketing, Promotions, Public Relations, and Sales Managers

Posted:

March 02, 2026

Location:

Dublin, Dublin, Ireland

Job Description

The Customer Service Senior Manager is a senior management-level position responsible for accomplishing results through the management of a team or department to drive client resolution and support activities in coordination with the Customer Service team. The overall objective of this role is to drive the seamless delivery of customer service support to external clients.
Responsibilities: 
Manage one or more teams in servicing and/or sales as well as complex and variable issues with significant impact over department(s) 
Evaluates team’s performance, make recommendations for pay increases, hiring, terminations and other personnel actions and maintain appropriate staffing requirements to meet operational needs, manage team to meet goals within the budget 
Monitor, research and evaluate technological advances in the industry to identify appropriate alternatives for enhancing current department operations and evaluate cost/benefits, make recommendat...
                

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Job Overview

Job Type: Full time

Location: Dublin, Ireland

Posted: March 02, 2026

Deadline: April 11, 2026