Customer Service

Role: Customer Service (Japanese Speaker)
Employer: BPO
Working Mode: On Site
Working Hours: Rotational shifts (Mon–Sun, with 2 off days per week)
Shift Schedule (5 Rotating Shifts)
Job Type: Permanent
Job Location: Cyberjaya, Selangor, Malaysia
Language: Japanese JLPT N1/N2
Experience: 1-2 years of experience in customer service or a related field preferred
Applicants: Open to local citizens, JLPT N1/N2 holders
JOB DESCRIPTION
· Respond to customer inquiries via phone, email, and chat in Japanese and English.
· Assist customers with hotel reservations, itinerary changes, and travel-related concerns.
· Provide accurate information on policies, rates, and promotions.
· Resolve customer issues promptly and professionally, escalating complex cases when necessary.
· Maintain detailed and accurate records of customer interactions in the system.
· Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunit...