Customer Service Shift Lead: Real-Time Coaching & Escalations

A specialized service provider in the financial technology sector is seeking a Customer Service Assistant Shift Lead in Manila, Philippines. The role involves supporting the Team Lead in supervising customer service operations, providing support to agents, and managing performance. Candidates should have 1-2 years of experience in a call center environment, exhibit strong communication and interpersonal skills, and be able to motivate a team while maintaining professionalism. This position offers various team-building programs and comprehensive healthcare benefits.
#J-18808-Ljbffr