Customer Service

Responsibilities:

• To make phone calls, send reminders and to communicate with customers for all repayment matters
• To send out over due notices for customers who may have missed repayments
• To be able to listen and understand customers' situation well in order to suggest a solution or a suitable payment plan
• To identify, recover and keep track of assigned accounts for outstanding debts
• To investigate and resolve any discrepancies for the customers
• To build good and lasting relationships with customers to avoid future issues
• To follow-up closely with customers for payment
• To provide clear and coherent explanation of loan contract terms, products and details to customers
• To answer customers' queries and to explain loan procedures over the phone
• To help in administrative duties such as photocopying and filing when necessary

Requirements:

• Education: Minimum N Level certif...