Customer Service – Social Comments

Are you a pro at turning social media comments into meaningful connections? We are looking for a dynamic, empathetic, and fast-paced Social Media Customer Service Specialist to join our team.

In this role, you will be the voice of our brands—Frøya and Norse —across Instagram, TikTok, and Facebook. We don’t just want someone to reply; we want someone to humanize our brand in every single interaction.

What You’ll Do

• Engage the Community: Reply to public comments on Instagram, TikTok, and Facebook with warmth and personality.
• Product Expert: Educate customers on product benefits, ingredients, and usage instructions.
• Support & Logistics: Handle shipping inquiries and explain our return policy and 60-day guarantee.
• Problem Solving: Efficiently escalate complex or sensitive issues to the right team.
• High Volume Management: Thrive in a high-traffic envir...