Job Description
About HireRight:Overview:**This is a mostly remote position but must be near Mexico City and willing to go into the Mexico City office as needed.
****Role Purpose**:**Responsibilities**:**Responsibilities**:- Field and resolve issues of low to moderate complexity; escalate more difficult issues- Provide great customer service to ensure every contact feels they are important.
- Ensure adherence to Guidelines, regulations and processes where applicable while exercising judgment and reasoning abilities in order to solve problems.
- Identify and send new sales leads (such as current client referrals) to a Business Development Manager.Qualifications:**Education**:- H.S. Diploma Required- Associates Degree or Higher Preferred**Experience**:- Minimum 2 years Customer Service/Retail/Service OR 2 Years in Background Screening or other regulated industry- Excellent written and verbal communication skills in English including proper grammar.
- Typing at 30 WPM- Listening Skills...
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