Customer Service Specialist (Apron)

About the job Customer Service Specialist (Apron)

Position: Customer Care Specialist

Work Week & Shift: 6 days, rotating shift

Location: Airport

Job Responsibilities

• You will attend to passengers at arrival claims with mishandled and damaged baggage.
• Raise reports of mishandled and damaged bags, in accordance to the various airline.

Requirements

• Trace mishandled baggage and keep passengers informed of the tracing status.
• Assist passengers with odd size bags.
• Answer hotline calls on baggage matters.
• Possess 4 GCE N level credits / 3 GCE O level passes or equivalent.
• Professionalism, Patience and a “People-first” attitude.
• Comfortable with shift work.

Compensation

$1700, excluding shift allowance (average $2xX) and OT.

Staff transport will be provided for candidates working beyond midnight.